Resume

Verge Mobile (T-Mobile Premium Retailer) — Austin, TX

• Redesigned the new hire curriculum to include better system training and sales process expectations for both industry-experienced and first-time hires.
• Developed a certification program requiring new hires to pass a 30+ checkpoint with their district leader to become a sales representative, cutting new hire ramp-to-productivity from 4.1 months to 1.5 months (a 63% reduction).
• Established a Learn & Earn program for sales representatives 60+ days into their role, reinforcing the sales process, revenue generation, and compensation structure knowledge to improve performance and retention.
• Improved field output by 7% year-over-year, driving sustained productivity gains across the field.
• Designed a Leader Ready program to onboard promoted and externally hired leaders, cutting virtually facilitated training time, and time away from the store, from 3 days to 2.5 hours (a 90% reduction).
• Built and led a 6-week Manager-in-Training (MIT) program to develop high-performing store manager candidates; MIT graduates achieved a 14-point lift in revenue-to-goal versus a peer baseline, with 22% promoted to store manager roles within an average of 6 months.
• Created a Multi-Unit Onboarding program equipping district leaders to manage performance and coach store managers across multiple locations.
• Scaled international L&D team from 1 to 4 members, developing an individual contributor into a people manager and establishing weekly coaching, planning, and tracking systems to lead the remote team effectively.
• Achieved #1 national dealer ranking for training completion every month since March 2024, with 100% of new hires and leaders completed on time and 90%+ priority training completion sustained.
• Recognized as a President's Club winner; selected by the field as a Verge Strong nominee for best support in 2024.

Verge Mobile (T-Mobile Premium Retailer) — Austin, TX

• Designed and implemented a digital-first training strategy, converting 70 hours of virtual instructor-led training into 16 hours of self-paced eLearning, reducing department training overhead from $732K/year to $380K/year, a savings of $352K annually.
• Reduced new hire turnover by 27% through onboarding improvements that strengthened early engagement and readiness, driving a 23% lift in new hire performance.
• Improved 90-day revenue per hire by $9.07 per hour, adding $80K+ in productivity gains from day one alone.
• Reduced new hire time-to-productivity from 90 days to 45 days (a 50% reduction) through curriculum redesign in Schoox LMS.
• Increased new leader, new hire, and priority training completion by launching weekly Regional Training Manager alignment calls and targeted completion campaigns.
• Built capability across a 2-person facilitation team through coaching and systems training, improving the quality and consistency of trainer-led support for new hires.
• Recognized as a President's Club winner; selected as a Board pick in 2022 for the impact made on the new hire onboarding program.

Verge Mobile (T-Mobile Premium Retailer) — Austin, TX

• Delivered live virtual onboarding to cohorts of 30–60 new hires per class, contributing to 800+ reps certified and floor-ready company-wide.
• Built a centralized tracking system for completion status and certification scores, closing a critical compliance and visibility gap for leadership.
• Redesigned new hire curriculum with mandatory individual activity workbooks, eliminating peer-copying and improving assessment integrity.

Verge Mobile (T-Mobile Premium Retailer) — Austin, TX

• Coached 15 Austin-market locations through targeted side-by-side training visits prioritized by underperforming metrics and new hire onboarding needs.
• Staffed an underperforming district by recruiting and selecting 20 candidates, with 13 completing the program and reaching full commission status.
• Delivered in-person facilitation for the final week of new hire onboarding, certifying representatives on the sales process and commission structure.

Verge Mobile (T-Mobile Premium Retailer) — Austin, TX

• Ranked #1 in the Texas region on the company's weighted revenue and KPI scorecard as the most profitable Austin-market location.
• Certified new hires and district leaders through role-plays, systems training, and full-week leadership rotations as the district's official training store.
• Led a full-week onboarding program equipping new leaders with operational and sales fundamentals for success in their role.
• Managed a team of 6, achieving the highest average tenure in the Texas region at 3 years through consistent coaching, development, and retention practices.
• Drove consistent customer satisfaction performance under my leadership, exceeding the 9.5 CSAT goal, sustaining an NPS above 90, and maintaining Google reviews above 4.5.

Verge Mobile (T-Mobile Premium Retailer) — Austin, TX

• Promoted through 2 roles in 2 years for exceeding sales targets and customer satisfaction, earning selection as Training Store Manager.

University of Wisconsin–Madison